Support

Our remote technical support page is a convenient way to assist you with various issues or questions you may have, without having to schedule an onsite service call. We will schedule a session where we are able to access your system and view your desktop remotely.

You can reach us directly at (780) 448-2809, or toll free at (877) 448-2809 for assistance on connecting with our IT help desk. You may be guided by a support staff member to click on one of the links below.

Remote Support

- Windows (Quick Support)
- Mac (Quick Support)

Customer Downloads

3. LD558 Embedded

4. Diginet & EXL

5. Exelon Embedded

6. I3 DVR

7. VEO Embedded

Technician Resources

     Excellent  
     Based on 17 reviews 
    
 
 
   
 
 
        
   Curtis Dylke 
 2021-01-23
 
 
 Trustindex verifies that the original source of the review is Google. Live Video Monitoring was the recommended solution from Austin Security after numerous thefts and catalytic converter thefts in our yard.
Shortly after the installation  Austin identified a break-in as it was happening, the police were contacted right away with a detailed description of what was happening, and arrests were made.
I would highly recommend Austin Security to anyone who has been experiencing similar issues.
Curtis Dylke  Sonic Coatings
  
 
       
   Lease Link 
 2020-02-27
 
 
 Trustindex verifies that the original source of the review is Google. Last night we called Austin Security for emergency help in our server room for problems unrelated to their systems or service.  We knew Austin Security was a firm we could rely on with no notice for emergency help.
At 6PM we messaged them for emergency help because we had a burning smell from our server room.  We shut down all systems for safety as we didn't know what was causing the issue.  We were effectively completely shut down.  Austin immediately replied to our urgent request and promised to be onsite first thing in the AM.
This AM, they diagnosed the problem, installed some loaner equipment and we were back up and running.
Amazing service from Austin Security, especially since the related issue had nothing to do with their systems.
  
 
       
   Marc Driessen 
 2019-07-31
 
 
 Trustindex verifies that the original source of the review is Google. Have nothing but positive feedback for Austin Security and the security installation they did.  We had selected TELUS previously, and it was a complete disaster - Austin installed a very comparably priced system with significant upside with respect to the gear they installed, the service they provided, and the end result.
  
 
       
   S T 
 2019-06-20
 
 
 Trustindex verifies that the original source of the review is Google. Great group of people at Austin. Chett and Pat were awesome to deal with and helped us fly through our government inspection with ease.
  
 
       
   Darcy 
 2019-05-02
 
 
 Trustindex verifies that the original source of the review is Google. I have used Austin security for many projects over the past several years and have always been very happy. We are using Austin again in our new space for  security cameras and alarm system. The quality of work has been excellent and integration through new apps and technology was painless thanks to the support provided. Great service and friendly staff, I highly recommend this company!
  
 
       
   Mike Fluker 
 2018-04-10
 
 
 Trustindex verifies that the original source of the review is Google. Quick and easy install. Tech was very professional and the system was modern. Everything works well together and integration to my phone is slick.
  
 
       
   Paul Harrison 
 2018-03-29
 
 
 Trustindex verifies that the original source of the review is Google. Excellent sales and service staff.  We were very appreciative of the follow up walk through giving instructions on how everything works!!