Question 1

What do I do if I can’t find video on my security camera recorder

Accepted Answer

Since recorders are operated infrequently until an incident has occurred, users may forget how to retrieve images for the authorities. The stress of an incident can further hinder the ability to remember the steps of operating the system. We will gladly walk you through the process over the phone, or if your security system is connected to the internet, you may grant us permission to login in remotely and operate the recorder for you.

Question 2

Before purchasing a security camera system, how would I know what the images will look like?

Accepted Answer

During our initial visit, we will log on with our phone or mobile device and show you live images of an identical security camera system proposed for your site. Additionally, you are welcome to visit our offices for hands-on training on the system operations.

Question 3

Is training provided for the surveillance camera system?

Accepted Answer

Training is provided on all our products, particularly for our security camera recorder systems. Surveillance recorders are often forgotten about until an incident has occurred, and people may also forget how to properly operate the system. Questions?, we love to help, just call our Edmonton security camera support team, and we can review operations over the phone, online, or in person.

Question 4

What if my recorder stops working?

Accepted Answer

Recorders operate 24/7, continually gathering large amounts of video data, and for this reason, require regular maintenance to keep the security system operating optimally for years to come. If your recorder stops working, we are able to diagnose online if your security system is networked, or visit the site to troubleshoot the issues. If it is necessary to bring the security system into our shop for further diagnoses or part replacement, a loaner unit may be provided until yours can be returned to you.

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